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Samsung Moderator
Samsung Moderator

Re: Left ear bud won’t charge

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Hello!

 

If the troubleshooting provided does not help the symptoms you are experiencing, I would like to assist you further. Could you please provide me with the model and serial number for your Galaxy buds in a private message? https://bit.ly/2SUXRar  

 

Thank you

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Astronaut

Re: Left ear bud won’t charge

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I have the Galaxy Buds+ and i am experiencing a very similar issue with the left ear bud

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Constellation

left bud just stopped charging

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I am seeing so many complaints from people regarding the same issue.  Why hasn't Samsung addressed this?  I have been buying Samsung since the S1 came out. I have a Note 10+, a Samsung smart TV, galaxy watch and two of my kids have notes and buds.  Theybise their bids all the time and me rarely.  So yes my buds were dead when I recharged them with the proper cords the left one remained dead.

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Product Expert

Re: left bud just stopped charging

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring. The issue is a hardware problem.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Product Expert

Re: left bud just stopped charging

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If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions

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Astronaut

Left galaxy bud not charging

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My left bud was not charging and I tried cleaning it and everything but I did do one thing and it worked. There is a rubber circle around the bud If u take that off and put the bud back in the case it will start charging.

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Product Expert

Re: Left galaxy bud not charging

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For type of issue what you should do is you call Samsung Customer Service to check to see if you have warranty . If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions

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Product Expert

Re: Left galaxy bud not charging

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Constellation

Left bud not charging

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My left bud is not charging. I am using the original charger. I can't reset because the option is not highlighted in the app. There is an exclamation mark next to the left bud in the app.

They are less than 3 months old.

Please advise.

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Product Expert

Re: Left bud not charging

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 If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions

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