Have you tried clearing the cache partition of the phone?
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.
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Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
SamsungPositioning > Storage > Clear Data and Clear Cache.
Restart Phone
Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) > SamsungPositioning > Storage > Clear Data and Clear Cache. Restart Phone
@jenn82 just to clarify when you get to settings > apps > click the 3 dots in the top right corner > click on show system apps > and search for positioning you don't see any apps is that correct?
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