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Original topic:

Samsung Gallery and Onedrive not syncing

(Topic created on: 12/7/20 5:51 PM)
Khala
Cosmic Ray
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Galaxy Note Phones
I recently noticed an issue where none of my photos (after an update on November 16th) have synced to my Onedrive account.  I can only assume that it has something to do with the update as I have tried everything possible to fix the issue and I can't.  Anyone having the same problem or knows a fix?

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Khala
Cosmic Ray
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Galaxy Note Phones
I hope this works for you. If it does please let me know. Go to settings on your phone/accounts and backups/accounts/find onedrive/click on sync account and see if Media storage is off. Mine was and when I turned it on all of my photos started syncing to my onedrive account.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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What type of device are you experiencing these symptoms with?


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Khala
Cosmic Ray
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Galaxy Note Phones
Note 10 plus on Tmobile
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SamsungRei
Samsung Moderator
Samsung Moderator
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Have you tried all the steps listed here? https://bit.ly/3qQYLok



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Khala
Cosmic Ray
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Galaxy Note Phones
I've did everything listed there.
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Awesome, this means that you have reported the issue to the Samsung Cloud Team. If you would like to speak with someone from that team you may call 1-855-795-0509.



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user67RuZgEBeM
Constellation
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Galaxy Note Phones
Did you ever get a resolution? I have the exact same problem with a Note 10 plus on TMobile
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Khala
Cosmic Ray
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Galaxy Note Phones
No. I was thinking of asking Microsoft. If you find out let me know
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Khala
Cosmic Ray
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Galaxy Note Phones
After days and days of going back and forth via email with Microsoft tech support. It was finally resolved.
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Solution
Khala
Cosmic Ray
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Galaxy Note Phones
I hope this works for you. If it does please let me know. Go to settings on your phone/accounts and backups/accounts/find onedrive/click on sync account and see if Media storage is off. Mine was and when I turned it on all of my photos started syncing to my onedrive account.

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