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Original topic:

Samsung Gallery and Onedrive not syncing

(Topic created: 01-02-2021 02:48 AM)
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Khala
Halo
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Galaxy Note Phones
I recently noticed an issue where none of my photos (after an update on November 16th) have synced to my Onedrive account.  I can only assume that it has something to do with the update as I have tried everything possible to fix the issue and I can't.  Anyone having the same problem or knows a fix?
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SamsungAdam
Samsung Moderator
Samsung Moderator
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What type of device are you experiencing these symptoms with?


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Khala
Halo
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Note 10 plus on Tmobile
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SamsungRei
Community Manager
Community Manager
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Have you tried all the steps listed here? https://bit.ly/3qQYLok



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Khala
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I've did everything listed there.
SamsungRei
Community Manager
Community Manager
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Awesome, this means that you have reported the issue to the Samsung Cloud Team. If you would like to speak with someone from that team you may call 1-855-795-0509.



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user67RuZgEBeM
Constellation
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Did you ever get a resolution? I have the exact same problem with a Note 10 plus on TMobile
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Khala
Halo
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No. I was thinking of asking Microsoft. If you find out let me know
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Khala
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After days and days of going back and forth via email with Microsoft tech support. It was finally resolved.
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Solution
Khala
Halo
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I hope this works for you. If it does please let me know. Go to settings on your phone/accounts and backups/accounts/find onedrive/click on sync account and see if Media storage is off. Mine was and when I turned it on all of my photos started syncing to my onedrive account.