Samsung Gallery and Onedrive not syncing

[Khala]

I recently noticed an issue where none of my photos (after an update on November 16th) have synced to my Onedrive account.  I can only assume that it has something to do with the update as I have tried everything possible to fix the issue and I can't.  Anyone having the same problem or knows a fix?

[SamsungAdam]

What type of device are you experiencing these symptoms with?

[Khala]

Note 10 plus on Tmobile

[SamsungRei]

Have you tried all the steps listed here? https://bit.ly/3qQYLok

[Khala]

I've did everything listed there.

[SamsungRei]

Awesome, this means that you have reported the issue to the Samsung Cloud Team. If you would like to speak with someone from that team you may call 1-855-795-0509.

[user67RuZgEBeM]

Did you ever get a resolution? I have the exact same problem with a Note 10 plus on TMobile

[Khala]

No. I was thinking of asking Microsoft. If you find out let me know

[Khala]

After days and days of going back and forth via email with Microsoft tech support. It was finally resolved.

[Khala · Accepted solution]

I hope this works for you. If it does please let me know. Go to settings on your phone/accounts and backups/accounts/find onedrive/click on sync account and see if Media storage is off. Mine was and when I turned it on all of my photos started syncing to my onedrive account.