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My Samsung Galaxy S10 is overheating

(Topic created: 03-13-2019 03:22 PM)
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useryMPyB7b9Bc
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Galaxy S Phones
So, I have a bought a Samsung Galaxy S10, and the first 30 minutes, it's overheating. The back and the sides are hot. Why is this happening?
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knightsurgeon
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Galaxy S Phones

Hello there, I'd like to look into this further for you would you mind providing me with your full model code?


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user64YN1PS2kg
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Where to find model code??? I'm using s10 

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SamsungRei
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The model code and IMEI number are located in the Settings>About Phone. You can also get this information from you carrier.



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xyyuii
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I'm also having the same issue. Everytime I record a video it starts overheating like crazy. The back and the sides get really hot. When I play games, the same thing happens. When charging, it also gets insanely hot (though that could be because of fast charging).

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userYyqcQplcen
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I've been having the same issue with my phone, I got it in april. I'm so disappointed with this phone, I think they should do a recall on these,before it blows up in our hands..

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SamsungAdam
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@userYyqcQplcen Do you experience these symptoms while your device is charging or while you are using it?


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SamsungAdam
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Do you experience these symptoms while your device is charging or while you are using it?


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userYyqcQplcen
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Yes it just randomly does it whenever it feels like it,and its getting to the point that it does it for a long time. Tried to reboot it but buttons wouldn't do anything either, I have tried every way.

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SamsungJoJo
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@userYyqcQplcen 

 

Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

Let us know how your device responds after performing this step!

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user6uywUn56M1
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Yes wat u need

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