Original topic:

Phone does not make any notification sounds

(Topic created: 12-16-2023 09:21 PM)
1183 Views
iisai
Asteroid
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Galaxy S21

In the last 24 hours, my phone (Galaxy S21 5G) has stopped making notification sounds.  I get the notifications, and it vibrates briefly, but there are no sounds with the notification.  I've checked all the obvious things including: 

  • Verified the phone is not on mute or vibrate, and the volume is up to max on Ringtone, Media, Notifications, and System
  • Checked that there are no App settings that mute or lower the volume
  • Do Not Disturb is not on
  • Separate app sound is off
  • I'm updated to the latest Android version (Software version = G991U1UES8EWG3)
  • I've restarted the phone
  • I've reset all the Settings to default
  • I've cleared the cache and data for the app I need most (Opsgenie)
  • The speakers on the phone work (media sounds play)

Another odd thing is that when I go to Settings > Sounds and vibration > Notifications where you can select the sound, nothing plays when I select different sounds. It does work on Settings > Sounds and Vibrations > Ringtone.  I've restarted the phone in Safe Mode, and this behavior is unchanged.

When I go to Volume settings, and adjust the volume on the different types of sound, Ringtone and Media always play when the volume slider is adjusted.  Notifications will play once, if I change it's volume after Ringtone or Media, but then stop for all future adjustments until I adjust Ringtone or Media again.  System never makes any sound.

I'm specifically concerned about the app Opsgenie, since I need to hear on-call alerts for work, but none of the app notifications are making any sounds.

bill-e
Epic Samsung Care Ambassador
Options
Galaxy S21
it's likely a setting. unless you've done a lot of settings customizations, the easiest thing to try is Settings->General Management->Reset->Reset all settings
which won't delete any data, just put the settings in the Factory default configuration.
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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iisai
Asteroid
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Galaxy S21
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Members_mesSZvy
Constellation
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Galaxy S21

Same Problem - SOLVED - turn off Bluetooth - There may be a connected device preventing audio - Unpair the device.  Even something simple such as a hearing aid.

iisai
Asteroid
Options
Galaxy S21
Doesnt work for me, unfortunately. Tried resetting my Bluetooth entirely even.
sniperi311
Astronaut
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Galaxy S21
It has to do with YouTube and Google not wanting to work together app wise
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lukky
Astronaut
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Galaxy S21
Just started having the same issue. No sound for my notification on some apps. I see the notification but any noise associated with them I no longer get.
Summest
Comet
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Galaxy S21

Wow.  Such a peculiar problem.  Any luck @iisai ?

 

Summest
S24 and S21.
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Members_JeKnzeL
Constellation
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Galaxy S21

Same exact issue started a week ago on my S21. I went through all of the same steps as the OP before looking on-line and again after finding this thread. Bluetooth is turned off and I have reset my network connections. 

This is so aggravating as I miss important text messages.  

 

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farexynex
Asteroid
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Galaxy S21

i Have the same problem when i connected my samsung watch to the phone the notification sound stopped working , How can i fix that issue? the network rest didn't fix the issue

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userKJbvDYxWjl
Constellation
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Galaxy S21

I have the same issue, but when connected to a bluetooth device - all works - thry the device....

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