Solved: S21 ultra has a green screen when trying to use po... - Samsung Community

duderina · ‎12-15-2021

Ever since my phone went through the latest update, when I try to take portrait photos, I get a green screen. Anyone else? Any tips on fixing this?

SamsungRei · ‎12-28-2021

Hello, I understand how frustrating it is to not be able to use portrait mode when using the camera of the phone. This is happening because of an incompatibility with the Instagram application. To correct the camera behavior, it is necessary to uninstall the Instagram application until a new version has been released by Meta (Facebook).

Samsung recommends keeping all device software, including both the operating system and user-installed applications, up to date for optimal device performance

Steps:

1. Navigate on the impacted device to Settings> Apps

2. Scroll to find Instagram in the application list and tap on Instagram

3. Tap the Uninstall button to uninstall the application

4. Click OK to confirm uninstall

5. Powercycle (reboot) the device by turning it off then back on again

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user751201tmO21 · ‎12-15-2021

You're not alone - if you search for "portrait", you'll see these two users with same problem
.

Screenshot_20211215-191040_Samsung Members-01_19093_1639617059.jpg

NeonX89 · ‎12-15-2021

Yeah what the heck? just checked... it was working a few days ago I was taking a selfie.

Ok it's inconsistently glitchy 🤔 now its working after closing, giving an error. I cleared the cache and camera app and forced stopped it could be why it's working now.

RedJellieFish · ‎12-16-2021

I have this exact same issue. The portrait mode will not work.

jessf26 · ‎12-14-2021

Ever since the latest software update my portrait mode on my S21 Ultra has not been working. Selfie portrait mode works, every other camera function works, but portrait mode just freezes and flashes to a green screen. Has anyone else had this issue?

Bs2209 · ‎12-15-2021

I've seen that once before it's probably a fault with the camera sensor take it to a uBreakiFix and get a free diagnostic however that camera sensor may need replacing which basically means it's probably cheaper to get a new phone unless you know how to do it yourself

bill-e · ‎12-15-2021

I doubt it's a bad camera, try in this order: Rebooting Phone, Clearing Camera app cache, Boot to Safe Mode and try it, Reset camera settings by going to Camera app->Settings->Reset Camera Settings, Uninstall/reinstall camera app, Boot to recovery menu and Wipe System partition, Boot to recovery menu and Repair Apps.

If all else fails you can perform a Factory Data reset and DO NOT restore your backup...then try the camera.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor

jessf26 · ‎12-15-2021

I don't see an option to uninstall/reinstall the camera. Is that only available in safe mode?

bill-e · ‎12-15-2021

Is there an option to Disable the camera? If so do that and then re-enable it otherwise lets just clear all the app data which will make the app like new.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor

bill-e · ‎12-15-2021

When you boot to Safe Mode, if it still doesn't work that will rule out an app that you installed interfering with the camera.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor

Original topic:

S21 ultra has a green screen when trying to use portrait mode

Original topic:

S21 ultra has a green screen when trying to use portrait mode

1 Solution