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S21 ultra microphone issue

(Topic created: 02-26-2021 08:48 AM)
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usereGmVIAti9w
Constellation
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Galaxy S21

s21 ultra has a worse issue, microphones doesn't work, I tried it with headphones and stayed the same issue and my friends can't hear me when I call them. It seems that has a problem in software as long as the issue still stays when use headphones.

8 Replies
cupookie
Constellation
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Galaxy S21
is it possible you pierced microphone when trying to insert your sim card? the microphone port and the hole for the SIM card slot are are similar, the Sim slot is in a different area on the 21 and I've read blogs that people have pierced it by accident thinking it was the hole to open the sim slot
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userw1JQ0DnNIB
Constellation
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Galaxy S21
I have a mic issue as well...No1 can hear me unless i have headphones in.
Stephanie Nikki
Black Hole
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Galaxy S21

You can always visit your local uBreakiFix to have to evaluated: https://www.ubreakifix.com/locations


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besch2410
Constellation
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Galaxy S21

I have an issue as well after several days of using the phone with no issues. Not related to the sim removal tool as has been proposed. This is almost certainly a software/hardware issue.

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User_name
Black Hole
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Galaxy S21

are you using the samsung wired headphones?

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userKElO6ixBWw
Constellation
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Galaxy S21

Mine does this too, I can hear everything from music and calls but no one can hear me and I also just tried recording my dog barking and nothing,  tried using talk to text absolutely nothing is working with my microphone,  it's been in an otterbox since day 1 never around any dirt or anything.. I think it's just crappy software or something.  Pretty annoying on a $1500 phone especially when my screen glitches often too 😒

Options
Galaxy S21

check if any dusts are blocking the mic.

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Thank you for reaching out. There are a few things that can cause issues with the microphone on your phone or tablet. For example, an external device such as headphones may be preventing the microphone from working. Other times, you may hear a crackling noise, or sounds may be unclear in your recordings if the microphone is having problems. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001249/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

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