Solved: S21 unable to make/receive calls - Samsung Community

userDVbRu1xgLy · ‎12-06-2021

I can't make any calls or receive any calls on my device

SamsungRei · ‎03-30-2022

I understand how frustrating this is. Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/ If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps. I apologize for any inconvenience.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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bill-e · ‎12-06-2021

Check that it is not in Airplane mode.

Which Phone, which Carrier, did it work before and when did it stop working?

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro

mike57746644 · ‎12-06-2021

Power cycle your phone (restart)
Check airplane mode
Check you have service

A power cycle will normally work . Restart phone

*** This next process will delete everything on your phone make sure you have all your passwords .

If you have service and airplane mode is not on and you have had the phone for awhile do a factory reset . This will make your phone like it's the 1st day but you will keep the latest updates . Your phone will be fast again Beware you will lose all your picture and txt messages so back up before you do this

SamsungRei · ‎03-30-2022

I understand how frustrating this is. Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/ If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps. I apologize for any inconvenience.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

userIpJ3ZW9S7c · ‎07-12-2022

Joining the community with the same issue of calls cutting in and out on Samsung S21 Ultras. Went to Verizon store. Had me reset Network. Didn't make a difference. Rep at Verizon said they have been getting lots of complaints. Come on Samsung. We pay to much for our phones to not be able to use them! Roll out a patch ASAP>>>>>>

We all need to call our providers multiple times a day until a patch is released and the issue is resolved.

userIpJ3ZW9S7c · ‎07-12-2022

The_Lemon · ‎07-12-2022

We can't help if you don't put any details.

userkXmfTMxleH · ‎07-12-2022

Is there anyone else having problems with calls cutting out since the new July update? I contacted Samsung and they said it was my phone which I know its not because my whole family's phones aren't working. I am very frustrated with them not being able to use my phone!

Paul_B · ‎07-12-2022

It is called buffering. Buffering usually happens with wi-fi.

usergwCqmTqi1V · ‎07-12-2022

I had a Samsung update on July 7 2022...ever since that...my phone keeps cutting out. I see I'm not alone. There are 3 other Samsung 's in my plan that are doing the same thing. It is definitely from this update. Come on Samsung...come up with a patch. You are going to lose lots of business if you can't fix this in a timely manner. I'm losing business as I can't use this phone for calls. Absolutely useless!

Original topic:

S21 unable to make/receive calls

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