JUMP TO SOLUTION Solved

Original topic:

Wife’s S21 not getting monthly updates

(Topic created: 08-15-2022 07:11 AM)
useroMnaVDiNB9
Constellation
Options
Galaxy S21

My wife and I both have the S21. I receive regular monthly security updates but she has not received one since May. Her phone says the software is up to date when it obviously is NOT!

Any suggestions?

 

1 Solution


Accepted Solutions
Solution
bill-e
Samsung Care Ambassador
Options
Galaxy S21

Try using Smart Switch

Try using Smart Switch,

Smart Switch for Windows https://www.samsung.com/global/download/smartswitchwin

Smart Switch for Mac  https://www.samsung.com/global/download/smartswitchmac/

 

Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your compute

Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update

Step 3. Click Update and use the on-screen prompts to download the necessary files

Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen

Note: Don't disconnect the USB cable or use your device...

 

 

 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor

View solution in context

1 Reply
Solution
bill-e
Samsung Care Ambassador
Options
Galaxy S21

Try using Smart Switch

Try using Smart Switch,

Smart Switch for Windows https://www.samsung.com/global/download/smartswitchwin

Smart Switch for Mac  https://www.samsung.com/global/download/smartswitchmac/

 

Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your compute

Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update

Step 3. Click Update and use the on-screen prompts to download the necessary files

Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen

Note: Don't disconnect the USB cable or use your device...

 

 

 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor