Wife’s S21 not getting monthly updates

[useroMnaVDiNB9]

My wife and I both have the S21. I receive regular monthly security updates but she has not received one since May. Her phone says the software is up to date when it obviously is NOT!

Any suggestions?

[bill-e · Accepted solution]

Try using Smart Switch

Try using Smart Switch,

Smart Switch for Windows https://www.samsung.com/global/download/smartswitchwin

Smart Switch for Mac  https://www.samsung.com/global/download/smartswitchmac/

Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your compute

Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update

Step 3. Click Update and use the on-screen prompts to download the necessary files

Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen

Note: Don't disconnect the USB cable or use your device...