After the update my touch screen will not work unless I use the Spen. Samsung made a comment blaming it on Google?? But I've heard from other people it's been an issue for a couple of years so I'm curious on when they plan to fix it because this is ridiculous, I have some apps where I can only log in with my fingerprint.
I'm having the same issue - only works with stylus after 6.1 update. It's interesting that so many people that are having screen issues happen to have aftermarket screens. My screen broke without being dropped because it's a poor design and poor quality glass. Samsung is well aware of this issue, yet has made no attempts to resolve the problems. Instead, they persecute people who opted for an aftermarket screen due to cost or lack of availability. (So many people had to replace screens that they were backorder for a long time.) Their solution is to upgrade your phone or pay an exorbitant amount of money to have it repaired. After spending $1000+ on this s23 ultra and being a loyal customer since 2010, I will upgrade my phone. However, I will not purchase another Samsung device again.
The issue is the aftermarket screen. Once I downgraded to 6.0 using Odin the screen started to respond to touch. The new update 6.1 causes the issues with aftermarket screens.
Echoing other responses in this thread. If Samsung have decided to put a patch in place to prevent after market displays. This will definitely be the last Samsung product I purchase. This is just outright pure greed, on top of the fact that the S24 had an 8% higher sale rate over the S23, it's not like they are struggling for sales. Like the phones don't cost enough as it is, accidents happen and to have a cheaper make-do replacement is better than forking out half the price of the phone again.
I was considering buying the S24U, I think I'll take my custom elsewhere if this' how Samsung are opting to do business. Well, I'll be opting to not buy another Samsung product.
Question...how many of us have a non original screen? I found a post on reddit that seemed to be a common denominator...I had my screen replaced due to damage, worked fine until the update.
Just how can Samsung release an update that renders our phone completely useless? And still no help from them on the thread. GARBAGE. Last time I buy from samsung. Will go back to iphone
Hello, We understand how frustrating it is when the touchscreen of the phone is not responding correctly.
There are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny. Here are some troubleshooting steps to assist you with your phone touchscreen issues, including updating your phone and apps: https://www.samsung.com/us/support/troubleshooting/TSG01213974/.
If the issue persists after performing the steps, you can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
