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Original topic:

Update 6.1 made touchscreen unusable without S Pen

(Topic created: 04-08-2024 08:07 AM)
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Lilith66
Cosmic Ray
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Galaxy S23

After the update my touch screen will not work unless I use the Spen. Samsung made a comment blaming it on Google?? But I've heard from other people it's been an issue for a couple of years so I'm curious on when they plan to fix it because this is ridiculous, I have some apps where I can only log in with my fingerprint. 

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Luke2
Constellation
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Galaxy S23
Mine did the same
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Grymaumau
Asteroid
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Galaxy S23
The new 6.1 ui update has made some problems with my phone and the main problem is that i cant use the touch screen, because of the after market screen I got, and the new update doesn't support my screen
GaryB82
Epic Samsung Care Ambassador
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Galaxy S23
Here's a article that should help until a permanent fix is available
https://www.sammobile.com/news/samsung-offers-temporary-fix-galaxy-s23-touchscreen-issue-one-ui-6-1/


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Grymaumau
Asteroid
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Galaxy S23
Thanks
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GaryB82
Epic Samsung Care Ambassador
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Galaxy S23
Your welcome hope it helps


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If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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MissKris123
Asteroid
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Galaxy S23
Same... only my S Pen works
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Mauri145
Constellation
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Galaxy S23

I have the same problem. Only S pen works

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Stef1028
Cosmic Ray
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Galaxy S23

I have spoke to Samsung in the UK on the phone and they have pretty much told me to buy a new phone. Apparently its having an aftermarket screen that's the problem and not their new update will just not work with aftermarket screens

VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23
Hey there! Welcome to the US Samsung Community! Have you tried this fix yet?

https://www.sammobile.com/news/samsung-offers-temporary-fix-galaxy-s23-touchscreen-issue-one-ui-6-1/...
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jg9715
Cosmic Ray
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Galaxy S23
It's because we have aftermarket screens.