JUMP TO SOLUTION Solved

Original topic:

Active 2 lower half of tough screen not working

(Topic created: 02-18-2021 01:37 PM)
4666 Views
usergYW8g2loKb
Constellation
Options
Galaxy Watch

The lower half of my Active 2 touchscreen is not responding. everything else works properly, but no touch on the lower half of the watch making it very difficult or impossible to get full function out of some apps. 

1 Solution


Accepted Solutions
Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Have you confirmed if the watch is currently up to date with the latest software?

Have you attempted to fully back up the watch and perform a reset?

https://www.samsung.com/us/support/answer/ANS00084702/

If you still experiencing the same touch issues after a reset, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

View solution in context

2 Replies
userdeiqE1JpGf
Astronaut
Options
Galaxy Watch

I have similar problem, the upper half stoped responding to touch, even rebooting did not help

Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Have you confirmed if the watch is currently up to date with the latest software?

Have you attempted to fully back up the watch and perform a reset?

https://www.samsung.com/us/support/answer/ANS00084702/

If you still experiencing the same touch issues after a reset, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html