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Original topic:

Active 2 lower half of tough screen not working

(Topic created on: 2/18/21 1:37 PM)
usergYW8g2loKb
Constellation
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Galaxy Watch

The lower half of my Active 2 touchscreen is not responding. everything else works properly, but no touch on the lower half of the watch making it very difficult or impossible to get full function out of some apps. 

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Have you confirmed if the watch is currently up to date with the latest software?

 

Have you attempted to fully back up the watch and perform a reset?

 

https://www.samsung.com/us/support/answer/ANS00084702/

 

If you still experiencing the same touch issues after a reset, please send a private message providing the full model code and the serial number so I can further look into this? http://bit.ly/2GGYul4

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2 Replies
userdeiqE1JpGf
Astronaut
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Galaxy Watch

I have similar problem, the upper half stoped responding to touch, even rebooting did not help

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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Have you confirmed if the watch is currently up to date with the latest software?

 

Have you attempted to fully back up the watch and perform a reset?

 

https://www.samsung.com/us/support/answer/ANS00084702/

 

If you still experiencing the same touch issues after a reset, please send a private message providing the full model code and the serial number so I can further look into this? http://bit.ly/2GGYul4

View solution in context

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