Galaxy Watch series not counting floors

[userIJOJeZ7Km0]

I've had the Galaxy watch for about a day now, and it's only registered 1 floor.  I've probably done 25-30.  My house floors are more than the 10 feet it says it needs to count a floor.  I'm not sure if this is an issue with the hardware, or the software.  Is anyone else having an issue? 

[MateoBrown]

SM-R800

[knightsurgeon]

@userSppzrfsKoj, Do you have the watch synced with a Samsung device?

[PoetLuke]

Yes my note 8

[userTw7iDFaezj]

No lg but steps work and sleep track

[MrQue]

@userTw7iDFaezj Thanks for reaching out. Can you send me a private message using this link here? I need you to provide the following information

•  Model Code
•  Software/Baseband Version
•  Bluetooth or LTE
•  Model of Phone
•  Android version of phone

[laving]

Same here.

I work on 9th floor and most days it counts zero. Some days I get counted 6 floors but mostly it's zero.

At home I have 2 floors and that has never counted. 

Model SM-R805F

Phone S9+

All updates done. 

[pdqgp]

You have PM SamsungQue.   All updates on mine are done as well.   Been there done that on resetting it too and I'm not doing that again as it was a real pain getting AT&T to activate a new e-SIM again.   Waste of time.

•  Model Code: SM-R805U
•  Software/Baseband Version:  R805USQU1BRJ6;   Tizen 4.0.0.1
•  Bluetooth or LTE:   Mine is LTE
•  Model of Phone: Galaxy Note 8; SM-N950U
•  Android version of phone: Android 8.0.0

[usertMYDVNyn7i]

RETURN IT NOW!!!!..  They are not acknowledging any of these issues at all and are giving bad advice.   I was only told they would let their engineers know over a month ago.

[userTifxl1MpxE]

I agree .... this has gotten to be absolute BS.  Samsung's support of products has been terrible.  I waited and waited  for resolve of other issues on my previous watch (Gear S3)  with numerous assurances they would get back to me when they had a solution. NEVER HAPPENED.  When I finally contacted them again still again .... they informed me that it was NOW out of warranty.

Each of the MANY contact I had with support referenced this forum however they expressed complete ignorance of ANYTHING that occured here.

I see this is a continuation of their past issues and a waste of time.  There are other products BETTER and CHEAPER ... and supported by more competent staff.  The previous poster is right ..... I see this is something that likely needs to be RETURNED NOW!

[my3sonsdd]

I can't see how this could be a watch issue since I had the Gear sport & just upgraded to the Galaxy Watch and still have the same issues. I am paired with Samsung Galaxy 9+, it has to be a software issue, not a hardware issue.

I am surprised that Samsung has not taken a long hard look at this issue since so many people complain about the same issue and all they seem to be getting from the responses is a canned answer from Samsung. These are not inexpensive devices and with all the options out there it would only make sense that Samsung finds a solution and stop giving excuses.