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Original topic:

Blu-ray player power cycling whenever plugged in

(Topic created: 06-24-2020 12:05 PM)
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userSlY6jXH8C3
Constellation
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...it was working fine last night.

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Johan_Peters
Constellation
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i have the same issue.. 

last monday i contacted Samsung Support.. did not told me anything about a known issue.. 

as result.. i had to buy a new one.. and now i read this.. 
i can't believe it.. .. i still have the device.. but i almost put it in the trashcan.. 

 

Samsung, please fix this as soon as possible.. a lot of people are spending money for a new device.. 

i expact a good sollution on this issue and compansation .. 

userkoM2DKlCkG
Cosmic Ray
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My HT-J5550 also stopped working.

userFBYA9Luzn9
Asteroid
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Hi. I have the same model, and although mine is doing loops and doesn't respond to any other command, it actually responded to the eject button of the remote control and I was able to recover my disc. I hope it helps.

userqebDvyJnMB
Asteroid
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same issue here with my 2 box . only 2 years maximum . If samsumg don't fix or replace box its the last time I buy any samsung equipment 

user5ZrwLu00xd
Asteroid
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After leaving the unit unplugged for a few minutes, plug it in and use the eject on the remote to try to retrieve your disc.  Be quick!  The drawer only stays open for a second.  S ubsequent attempt may fail.  Keep hitting the eject on the remote.

 

The drive can be removed and a gear manually spun to eject the disc, but this is not for the faint of heart.

usertUtaVHW4jI
Asteroid
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I'm having the same issue with mine. Did Samsung just kill everyone's system all at once? Unreal

AlexandreGarc
Cosmic Ray
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She will never resolve this matter. It created an unsolvable problem. The device cannot load the system and therefore will not be able to load anything update. As far as it looks like a USB stick, the devices will not be able to load the update. In my view, only changing the devices would solve the problem. We need to disclose this to the press, to the media ... We will use #SamsungBDCyclingError

usernzoOtLn6AL
Cosmic Ray
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I prefer #SamsungBRDpieceoshaiteneverbuySamsungEverAgain

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Most flashable devices have a way to force a reflash even if the system can't boot.  That is our only hope.

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GaryCurran
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I've already sent e-mails to several topo Tech websites, but none, to my knowledge, have picked this up yet.