Blu-ray player power cycling whenever plugged in

[userSlY6jXH8C3]

...it was working fine last night.

[userH9WC2Sr7QF]

I am experiencing the same issue with my BD-J5700 bluray player. It just started about an hour ago. Please provide a solution. 

[usern6xaZt9zFk]

Why has there been no further information on this. My blu-ray player started cycling last Friday June 19th. When are we going to be updated? Even if you haven't found a solution you must have additional information. How long is a fair time to wait for you to find the problem? What will you do to make this right with your customers if you can't fix it in a reasonable time?

[userC4o9ir6cTQ]

So we still have no fix for the issue? Sounds to me like it was a bad update so now everyone has to go replace their devices?

[Slayer99]

It has now been a week since this happened and your users have had ZERO updates from Samsung.  This issue and this should NOT be marked as resolved.  Samsung's silence on this is POOR customer service.  

If you're not aware, there are already law firms investigating this issue for a class action lawsuit.  Communicate with your customers Samsung!  Fix the issue!

[Patrick1963]

@The BOSS lady 

Hi Sabrina, it's early here in US. The European Samsung community's solved response is to ship boot loop devices to Samsung for free repair. Is this the same for US customers?

Patrick

[userElW1oVRgVT]

I'm in the UK and have not seen anything about a European solution, do you have a link I could follow?

[Patrick1963]

Had to edit

https://eu.community.samsung.com/t5/Audio-Video/HT-J4500-home-cinema-cycling-on-and-off-repeatedly/t...

[userElW1oVRgVT]

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@Patrick1963 wrote:

Had to edit

https://eu.community.samsung.com/t5/Audio-Video/HT-J4500-home-cinema-cycling-on-and-off-repeatedly/t...

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Thanks, let's see if it works for UK as it's not in the EU any more.

[userui9g8I9Yll]

Hi,

I have the same problem with my Bluray Model HT-J5550K. I'm from Vietnam. Let me know how to fix it. I've call Samsung Vietnam for help, but the problem were not solved, they advice me to replace mainboard. 

[userdeXYv6yELJ]

Mine started power cycles after reboot. Its really frustrating as i was using it as sound system with TV also. Hoping for a fix from Samsung