Blu-ray player power cycling whenever plugged in

[userSlY6jXH8C3]

...it was working fine last night.

[usergHAWJI2YeB]

To say this is solved is like saying covid-19 has been cured.

[usergGgMggIB5K]

This notice is not a solution. I have been ignored through the chat twice. How soon will this be rectified

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@The BOSS lady wrote:

We are aware of customers who have reported an issue with boot loops on some Blu-Ray players and we are looking into this further. We will post an update here on this thread when we have more information. 

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[userbJWfcYt2Ls]

Both of our bd-jm57c started doing this on 6-25. Looking forward to a fix ASAP!

[userNuqndydGqQ]

Estoy igual con un j5700 off on sin parar cuando respondera samsing con una respuesta?????

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@The BOSS lady wrote:

We are aware of customers who have reported an issue with boot loops on some Blu-Ray players and we are looking into this further. We will post an update here on this thread when we have more information. 

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[userc7VSomLcPT]

Sorry but it's taking too long to hear from you!

Not even a progress update. We're all at home, isolated and our systems suddenly stop working. 

What is you progress to find a solution? What should we do meanwhile? How are you going to repair our impact?

[userNxuXyspLbw]

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@userc7VSomLcPT wrote:

Sorry but it's taking too long to hear from you!

Not even a progress update. We're all at home, isolated and our systems suddenly stop working. 

What is you progress to find a solution? What should we do meanwhile? How are you going to repair our impact?

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they abandoned this thread.

[userKIkDDxtnkb]

It needs to be sent into their repair service in New Jersey.

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@userNxuXyspLbw wrote:

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@userc7VSomLcPT wrote:

Sorry but it's taking too long to hear from you!

Not even a progress update. We're all at home, isolated and our systems suddenly stop working. 

What is you progress to find a solution? What should we do meanwhile? How are you going to repair our impact?

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they abandoned this thread.

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[Big-Bad-Brad]

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@userc7VSomLcPT wrote:

Sorry but it's taking too long to hear from you!

Not even a progress update. We're all at home, isolated and our systems suddenly stop working. 

What is you progress to find a solution? What should we do meanwhile? How are you going to repair our impact?

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Call 1-800-samsung.  Get past the automatic attendent.  Wait on hold for a while.  When you get a real person simply explain the problem.  I assure you, they know what the bug is.  I spent maybe 5 minutes on the phone yesterday.  Got a return label for UPS.  Boxed it up and it's on it's way to New Jersey.  No charge for shipping, no charge for repair.  

[userEQl6TQhVe9]

This week I had 2 BD-J5700 players that worked.

1 started the continuous power up on Wednesday, and the other started it last night, Friday Jun 27th 2020.

They turn on and 3 seconds later turn off as long as they are plugged in.

Now I have 2 bricks.

Just letting you know why Samsung is off my future product list, as I see your response has been unspectacular.

[userzU137WRgYi]

I have two Samsung Blu Ray players. The newer one is recycling on and off as described here. The older one I can't get the tray to open.