Blu-ray player power cycling whenever plugged in

[userSlY6jXH8C3]

...it was working fine last night.

[userPGioIGIeHz]

what is the update on this power cycling problem?  i have 3 of these dvd players not working.

thank you

[Big-Bad-Brad]

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@userPGioIGIeHz wrote:

what is the update on this power cycling problem?  i have 3 of these dvd players not working.

thank you

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Call 1-800-samsung.  Get past the automatic attendent.  Wait on hold for a while.  When you get a real person simply explain the problem.  I assure you, they know what the bug is.  I spent maybe 5 minutes on the phone yesterday.  Got a return label for UPS.  Boxed it up and it's on it's way to New Jersey.  No charge for shipping, no charge for repair.  

[userkqMM7fTZvC]

Why/how is this problem solved if all it does is acknowledge that its happening...and apparently to everybody that is using any Samsung BlueRay DVD player? [mine included, started doing it the same day as everybody elses]

confused...

[Big-Bad-Brad]

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@userkqMM7fTZvC wrote:

Why/how is this problem solved if all it does is acknowledge that its happening...and apparently to everybody that is using any Samsung BlueRay DVD player? [mine included, started doing it the same day as everybody elses]

confused...

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Call 1-800-samsung.  Get past the automatic attendent.  Wait on hold for a while.  When you get a real person simply explain the problem.  I assure you, they know what the bug is.  I spent maybe 5 minutes on the phone yesterday.  Got a return label for UPS.  Boxed it up and it's on it's way to New Jersey.  No charge for shipping, no charge for repair.  

[user0lpiiRd016]

Any update on this, do we have a fix?

[usereOHDATX0NR]

When will replacement units be provided for the blue ray players you damaged with the update that caused the endless power loop?  It has been over a week with no resolution and no communication of a plan.  So, tell us...time to certify the thousands of affected customers as a class and take action, or do you intend to do the right thing?

[userEmEpoCgnin]

Same issue

[userrpdAKds8Nv]

When is the problem expected to be fixed?  I think Samsung should be shipping replacement Blu-Ray DVD players to all of us who can no longer use our devices.  It has already been 10 days for us.

[Afe3]

my bluray crashed as well today 6/27/20 out of the blue. model BD-j5700/zx

[Afe3]

What about for devices that are outside of the US?? what is the process to repair those?? @The BOSS lady