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Original topic:

Blu-ray player power cycling whenever plugged in

(Topic created: 06-27-2020 02:32 PM)
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userSlY6jXH8C3
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...it was working fine last night.

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userPGioIGIeHz
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what is the update on this power cycling problem?  i have 3 of these dvd players not working.

 

thank you

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@userPGioIGIeHz wrote:

what is the update on this power cycling problem?  i have 3 of these dvd players not working.

 

thank you


Call 1-800-samsung.  Get past the automatic attendent.  Wait on hold for a while.  When you get a real person simply explain the problem.  I assure you, they know what the bug is.  I spent maybe 5 minutes on the phone yesterday.  Got a return label for UPS.  Boxed it up and it's on it's way to New Jersey.  No charge for shipping, no charge for repair.  

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userkqMM7fTZvC
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Why/how is this problem solved if all it does is acknowledge that its happening...and apparently to everybody that is using any Samsung BlueRay DVD player? [mine included, started doing it the same day as everybody elses]

confused...

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@userkqMM7fTZvC wrote:

Why/how is this problem solved if all it does is acknowledge that its happening...and apparently to everybody that is using any Samsung BlueRay DVD player? [mine included, started doing it the same day as everybody elses]

confused...


Call 1-800-samsung.  Get past the automatic attendent.  Wait on hold for a while.  When you get a real person simply explain the problem.  I assure you, they know what the bug is.  I spent maybe 5 minutes on the phone yesterday.  Got a return label for UPS.  Boxed it up and it's on it's way to New Jersey.  No charge for shipping, no charge for repair.  

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user0lpiiRd016
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Any update on this, do we have a fix?

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usereOHDATX0NR
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When will replacement units be provided for the blue ray players you damaged with the update that caused the endless power loop?  It has been over a week with no resolution and no communication of a plan.  So, tell us...time to certify the thousands of affected customers as a class and take action, or do you intend to do the right thing?

 

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userEmEpoCgnin
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Same issue

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userrpdAKds8Nv
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When is the problem expected to be fixed?  I think Samsung should be shipping replacement Blu-Ray DVD players to all of us who can no longer use our devices.  It has already been 10 days for us.

 

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Afe3
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my bluray crashed as well today 6/27/20 out of the blue. model BD-j5700/zx

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Afe3
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What about for devices that are outside of the US?? what is the process to repair those?? @The BOSS lady 

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