I agree......first you start with @samsung978531, then you @ President Trump. He's too busy to fool with blue ray issues......however, it just takes 1 mention and millions will see it.
@SamsungIndia I have HTJ5550K 5.1 home theatre system. All of the sudden it stopped working and looks like it is in 3 seconds loop. Where it tries to read something from the disc even if there is nothing present and keeps repeating itself.I saw many people reported same thing.
My BD-J5700 just started cycling on and off 6/23/20, it is only 2 years old as I bought it 6/21/18. Almost two years to the date it starts doing this? It is too new! I've seen countless other people are having this issue with their players. I've spoken with Samsung Customer Service Chat and they stated they're "aware of the issue" and to "be patient". I have spent thousands on Samsung products for my home but will not continue if they cannot resolve this issue. I left the unit unplugged for several hours and tried other troubleshooting ideas from the community to no avail.
This is so odd. When you call 1-800-SAMSUNG and mention Blu-Ray Players it states they're aware of a continuous booting issue with 2015 Blu-Ray Players and Home Theater Systems and are working to resolve the matter. Hopefully it's sooner than later.
