Reading through 174 pages so far on this thread, it looks like there are 2 possible issues;
(1) An auto-update distributed by Samsung on or about 06/19/2020 has caused the problem - or -
(2) An expired SSL certificate has disabled the players from accessing the internet.
So why insn't Samsung giving us an update, certainly they should have been able to determine which of the 2 possibilities is causing the problem. So why not give us an update?
Because, whether or not the issue is (1) or (2), they have no way to introduce a file to fix either one by wifi or USB or DVD disc because the units never come out of their error state long enough to allow the user to select software>update from USB or disc through the on screen menu system. And they never come out of the continuous error cycling long enough to connect to a network to enable an update over wifi or ethernet.
Like I said before, Samsung has painted themselves into a corner. There is a door in that corner, though, with a sign on it that reads:
"For authorized Samsung Employees Only. On your way out, turn off the lights and lock the door behind you"
Ours went out at the same time all the others did on the 20th but today Samsung said that there were no issues with our unit. Of course not, its THEIR issue but apparently they must need more sales because they are blaming this mess on our bad hardware! They are washing their hands of this!
I called Samsung everyday since 6/18/2020 and today after one full week, Samsung Customer Service says the solution is to unplug the device (no speakers), pack it in a box, and regift it. Oops, I meant to say get an RMA processed for Repair. They will email/text a shipping label.
Same Problem. Player constantly cycles when it's plugged in and won't come up. Why has Samsung not announce if this was due to a firmware update, SSL Certificate issue, etc. and how many players worldwide this is affecting? Is it even possible to fix being the player never fully turns on? Will Samsung step up and support their customers to compensate them if the players are truly bricked at this point or do their customers move to another brand at this point?
