Did you call them or chat them? I just chatted a service rep and got a fix will be released in a 2-3 days.
I just finished a chat session. All they told me is that my units must be shipped to them (free) for repair. They made no mention of a fix in 2-3 days. They already sent me conformation repair tickets for both units and a shipping label will follow shortly.
Maybe it depends on the model. Both of mine are BD-JM57C
What model do you have? Is it possible that some of the more advanced models can receive a fix on-line? My BD-JM57C is pretty basic.
Chalk me up as yet another whose blu-ray player has basically given up the ghost. Mine is also stuck in the same boot loop of which so many have reported. For me, it occurred on Monday when I turned on my player. I seriously hope Samsung finds a fix for this, as buying a new player isn't currently in my budget. Besides, if they're at fault for pushing a faulty update which caused this...... I shouldn't have to. I have very little faith in Samsung as a company now, and refuse to buy another product under their brand. Makes you wonder what other devices they have rigged to simultaneously self-destruct.
