The only available information from Samsung is on a Samsung Facebook post saying that Samsung sent out an update which caused the malfunction.
So a software firmware problem has caused a hardware problem where the Blu Ray players start stop start stop without starting long enough to allow the user to establish a network connection. Without a network connection a firmware fix cannot be downloaded.
The next potential solution would ordinarily be downloading the fix to USB drive or DVD disc. But again, since the start-stop-start-stop is so fast, the player never has a chance to recognize that a USB device has been attached, or a DVD disc inserted. You can't even open the DVD drawer to insert one anyhow.
Looks like were all SOL.
Consumer threats to buy competitor players is met with laughter by ScamScum since they exited the Blu Ray market last year. My guess is that obe year warranties on all effected players have expired so ScamScum feels there is no liability issues.
Oh my bad, that is the apparent solution; buy a Blu Ray player from another company.
Any progress on solving this, Samsung engineers? Have you been able to duplicate the issue in the lab? Have you narrowed the problem down to candidate issues? Have you started implementing and testing possible fixes? Have you begun planning how to roll out patches considering that the failure occurs during the boot process? Any updates would be very appreciated.
Please remove this as a solution. The issue is not solved. Please report back when the issue is expected to be resolved. I don't believe that it is solveable if I understand what is happening. This is as critical as it gets.
Like everyone else, I am having the same problem. Please address this issue? It is obvious a software update has affected our units. Also please remove the solved status. This is really annoying.
This morning, I had problems with my AT&T U Verse setup and they are on the way out to repair it. While I was trying to get it up and running, I checked out my Samsung Blu-Ray player and found that it was dead also. Stuck in a boot loop. (Sound Familier?) So after troubleshooting everything all morning long, I come in here and since I hang out in the Note 9 Group, I thought I would check here. At this time there are 152 PAGES of complaints about this same problem in a thread that ONLY started a few days ago. I am posting this so that I can get on the notification stream to see what the Heck is going on!!!
We are aware of customers who have reported an issue with boot loops on some Blu-Ray players and we are looking into this further. We will post an update here on this thread when we have more information.
Issue on some? Y'all just bricked thousands of systems and you have no answer? Do we need to start a class action lawsuits or are you going to fix these? Can you not provide a firmware rollback? Are you really this incompetent?
