Blu-ray player power cycling whenever plugged in

[userSlY6jXH8C3]

...it was working fine last night.

[userLlPQM1G44G]

when is the estimated time to fix this?   we've been left hanging for quite a while now...

[userH9NCWSmrSB]

I have a BD-J5700 and it is doing the same thing... Is there a solution yet or is the solution still that you're trying to figure out a solution?

[userC7RsrRjUN4]

After chatting with samsung through the app i was told to send back for free repair. We will see what happens. 

If using messenger you can text the word HELP to 62913

[userttb98TmIpl]

Has a solution been found? Mine started acting up about a week ago, as well. 

[useramkvgb09OQ]

Hi, I have a HT-j5500w and experiancing the same power cycle

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@The BOSS lady wrote:

We are aware of customers who have reported an issue with boot loops on some Blu-Ray players and we are looking into this further. We will post an update here on this thread when we have more information. 

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issue!  When do expect to provide a real solution?

[useramkvgb09OQ]

I have a HT-J5500w that is resetting non-stop.  When will there be a real solution?  Can it be fixed without returning?

[user7HgF593mNP]

Na consulta, en los equipos Blue ray aun no se ha encontrado la solucion, mi equipo fallo hace dos dias y tengo dos unidades de esos

atte

Eric Adasme

[user8PfJgYMXjp]

Have you guys hired a couple of cyber experts to write up the fix for this? I checked my router and since my blu ray home theater player is stuck in a boot loop, it cant hold an IP address long enough for you to push the fix over the net. You Permanently broke our stuff.  Since you broke it and cant fix it, are you going to replace what you broke?

[cage2099]

Same thing, all of a sudden my blu ray just turns on and off repeatedly whenever it's plugged in. It's a model BD-JM57

[userhGtHhczTft]

I have two BD-JM57 bluray players.  One is on/off cycling and there's no time in between to try a restart because it cycles too fast. Our problem started Thursday June 18 2020. I haven't turned the other bluray player on because I was afraid it was going to do the same thing.