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Astronaut

Re: MX-JS9500 not responding

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How do I get in contact with a live person from Samsung so I can get my system back working


@SamsungLou wrote:

We can set up a ticket so you can get a repair estimate. Please send the following information to this PM Link:

 

Serial Number:
Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Email address:
Preferred method to be reached by service center (SMS, email, or phone): 
 


 

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Samsung Moderator
Samsung Moderator

Re: MX-JS9500 not responding

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To reach a live agent just give us a call at 1-800-SAMSUNG.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: MX-JS9500 not responding

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Same issue

 

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Constellation

Re: MX-JS9500 not responding

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I have the same problem on my MX-JS8000 How can I set up a ticket for repair 

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Constellation

Re: MX-JS9500 not responding

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I am having this exact same issue. It is almost as if the software inside the machine got corrupted. The disc player will not open and the receiver will not play any music via bluetooth, radio, usb or any other form.

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Cosmic Ray

Re: MX-JS9500 not responding

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The main board inside probably failed like mine did. Contact :

 

 
Samsung Moderator on here and they can get you started with the repair process.
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Constellation

Re: MX-JS9500 not responding

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Yeah that could very well be, based on the issues you described...mine are identical. At first it was working...then it would work for a short time period (on and off) and then it got stuck in this phase where the disc tray is locked, waiting, no sound on any of the settings. Unplugging it, attempting to reset the system, nothing seemed to work.

 

Anyway, one of the moderators has already been in contact with me. Can't complain about the speed at which they are tackling this issue. Super impressed by that. Just hoping that they manage to get it fixed like yours. It is a sweet set, when it is working. Thanks Kokamo for helping.

Rath

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Cosmic Ray

Re: MX-JS9500 not responding

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It is a sweet system. I have DJ'd a few parties and they were super pleased! Samsung support will get you back to shaking the dust from your siding before you know it! LOL

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Cosmic Ray

Re: MX-JS9500 not responding

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You're welcome. It didn't take long to get mine there, fixed and back to JAMMING! Good luck!

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Constellation

Re: MX-JS9500 not responding

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This does not work.. it appears there is no way to hard reset this thing.. and from all of the people I've seen with this problems it appears it's something wrong with this radio all together... I went about 3 months without using it, turn it on and have all the exact same symptoms as everyone else.. this is rediculous especially due to the cost of this thing... now I'm stuck with a brick because i refuse to pay to have it do this again, samsung is horrible!!

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