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Original topic:

MX-JS9500 not responding

(Topic created on: 2/25/20 9:54 AM)
Kokamo
Cosmic Ray
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Home Theater

I have the MX-JS9500 and it will not communicate via bluetooth, it just says wait. I have attempted to update the formware and usb just sits there with Read flashing on the display. There is no sound if I select tuner and the cd will not open, display just reads open... Is there a procedure to do a hard reset on the unit? Is the unit in safe mode or something?

userbNOBl8C7VF
Astronaut
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Home Theater

Why should we pay haven't we paid enough for this stereo that nvr should have been available we don't have money on top of 2k we spent for repairs for a month of music and 1 year broken that every one of these stereos has occurred this issue I have no stereo for my bday party next week or any solutions online reset info nothing shame on Samsung ! Nvr buying a Samsung ever!

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userCd19P6cHWi
Astronaut
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Home Theater

How do I get in contact with a live person from Samsung so I can get my system back working


@SamsungLou wrote:

We can set up a ticket so you can get a repair estimate. Please send the following information to this PM Link:

 

Serial Number:
Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Email address:
Preferred method to be reached by service center (SMS, email, or phone): 
 


 

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SamsungLarry
Samsung Moderator
Samsung Moderator
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To reach a live agent just give us a call at 1-800-SAMSUNG.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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uservFLJ4BPicZ
Constellation
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Same issue

 

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userO4hbb25hJg
Constellation
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Home Theater

I have the same problem on my MX-JS8000 How can I set up a ticket for repair 

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userayDG2SUncx
Constellation
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Home Theater

I am having the same issue except my CD player will open up. If I unplug my device then plug it back in it will play for a few moments then music stops while all the lights stay on.

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Rathorne
Constellation
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Home Theater

I am having this exact same issue. It is almost as if the software inside the machine got corrupted. The disc player will not open and the receiver will not play any music via bluetooth, radio, usb or any other form.

Kokamo
Cosmic Ray
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Home Theater

The main board inside probably failed like mine did. Contact :

 

 
Samsung Moderator on here and they can get you started with the repair process.
Rathorne
Constellation
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Home Theater

Yeah that could very well be, based on the issues you described...mine are identical. At first it was working...then it would work for a short time period (on and off) and then it got stuck in this phase where the disc tray is locked, waiting, no sound on any of the settings. Unplugging it, attempting to reset the system, nothing seemed to work.

 

Anyway, one of the moderators has already been in contact with me. Can't complain about the speed at which they are tackling this issue. Super impressed by that. Just hoping that they manage to get it fixed like yours. It is a sweet set, when it is working. Thanks Kokamo for helping.

Rath

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Kokamo
Cosmic Ray
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Home Theater

It is a sweet system. I have DJ'd a few parties and they were super pleased! Samsung support will get you back to shaking the dust from your siding before you know it! LOL

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