No longer able to adjust volume up, volume down, or mute a Bose Solo 2 Sound Bar

[Rivercityguy]

I am no longer able to adjust volume up, volume down, or mute a Bose Solo 2 Sound Bar through my Samsung Crystal UHD via fiber connection. It has been working for the year plus, but it stopped working recently. I've tried resetting the audio/sound settings, reseating the fiber connection on the TV and soundbar, unplugging both the TV and sound bar. I'm at a loss what to do next.

[SamsungJam · Accepted solution]

Hello @Rivercityguy and welcome to the community!  It sounds like you'll need to re-initialize the universal remote on your television.  The steps provided will be on the link below.

https://www.samsung.com/us/support/answer/ANS00089902/

Once you do that, you'll be able to use your remote to control your BOSE sound bar again.  If it doesn't work, feel free to send us a private message so that we can look into additional support!