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11-08-2017 06:28 PM (Last edited 06-02-2023 05:23 PM by SamsungAl ) in
Kitchen and Family HubWe purchase the floor model smart refrigerator from JCPenney and it is stuck in retail mode even after I performed a factory reset from the settings menu. It has no apps on it except the retail mode app. How do we set this up for use at home?
Solved! Go to Solution.
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11-09-2017 02:42 PM in
Kitchen and Family HubCould you provide the full model of the fridge?
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11-17-2017 11:12 AM in
Kitchen and Family HubSorry, we just took the refridgerator back to the store. Thanks
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04-25-2020 12:39 PM (Last edited 04-25-2020 02:04 PM by SamsungAl ) in
Kitchen and Family HubWHAT WAS THE SOLUTION, I HAVE THE SAME ISSUE,
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08-08-2018 12:06 PM in
Kitchen and Family HubWe have the same issue. Model RF22M9581SG. Just had it delivered and can't get it out of Retail Mode. What do we do?
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08-08-2018 12:20 PM in
Kitchen and Family Hub@Courtney P, thank you for that. If the fridge is displaying retail demonstration videos, please click on the link for the instructions on how to turn off Retail mode.
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08-08-2018 12:43 PM in
Kitchen and Family HubFollowed the Left/Right pattern in the link but it didn't do anything. Still in Retail Mode.
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08-08-2018 01:47 PM in
Kitchen and Family Hub@Courtney P, where was this unit purchased at? Have you reached out to the retailer regarding this issue?
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01-19-2020 05:42 AM in
Kitchen and Family HubThat link is dead-- please provide instructions.
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01-20-2020 06:36 AM in
Kitchen and Family HubHello there, I recommend reaching out to your retailer for the password.
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