How to get a family hub Samsung refrigerator out of retail mode?

[userzmlrlCXZbU]

We purchase the floor model smart refrigerator from JCPenney and it is stuck in retail mode even after I performed a factory reset from the settings menu. It has no apps on it except the retail mode app. How do we set this up for use at home?

[SamsungJam]

Could you provide the full model of the fridge?  

[userzmlrlCXZbU]

Sorry, we just took the refridgerator back to the store. Thanks

[userLRKAMqXb4r]

WHAT WAS THE SOLUTION, I HAVE THE SAME ISSUE,

[Courtney P]

We have the same issue.  Model RF22M9581SG.  Just had it delivered and can't get it out of Retail Mode.  What do we do?

[SamsungTam]

@Courtney P, thank you for that. If the fridge is displaying retail demonstration videos, please click on the link for the instructions on how to turn off Retail mode.

[Courtney P]

Followed the Left/Right pattern in the link but it didn't do anything.  Still in Retail Mode.

[SamsungTam]

@Courtney P, where was this unit purchased at? Have you reached out to the retailer regarding this issue?

[userkU7QdVfd9u]

That link is dead-- please provide instructions. 

[MsBri1]

Hello there, I recommend reaching out to your retailer for the password.