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Neo QLED Q90 75" turning off on its own

(Topic created: 02-08-2022 07:45 AM)
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Constellation
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QLED and The Frame TVs

Hello all,

Has any of you experienced the 75" set turning off on its own when watching TV?  It has happened to me well over 8 times so I am curious if anyone else has seen this. I cannot find a thread on this topic.

I called customer support and they had me turn off Smart Things in the TV configuration. Not sure what it would have to do with this but I obliged. It has happened 3 times after that change.

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Samsung_Moderator
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QLED and The Frame TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01108742/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01108742/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator