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TV won't recognize/control my cable box

(Topic created: 06-13-2024 09:17 AM)
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Mocha0704
Asteroid
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QLED and The Frame TVs
TV: Q60C
Cable Box: Xfinity XG1v4-A Model; AX014ANM

The first day I got the TV and connected the cable box to it, the TV recognized that it was Xfinity and showed it, but then it changed to HDMI 2 and when I tried unplugging and plugging it back it, it doesn't recognize it and when I do the universal remote setup and put in the model it still can't recognize it. Is anyone else experiencing this?

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Solution
Robin621k
Honored Contributor
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Try this, unplug everything. Power first, HDMI cables. Then wait 30 minutes, plug everything back in, power first, then HDMI cables.

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Robin621k
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Have you tried to perform a factory reset of your TV and start over?
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Mocha0704
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Yes, it still did the same thing
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Robin621k
Honored Contributor
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Have you tried to put the cable box in HDMI 1, HDMI 2 is the E ARC, for a sound bar
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Mocha0704
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Yes
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Solution
Robin621k
Honored Contributor
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Try this, unplug everything. Power first, HDMI cables. Then wait 30 minutes, plug everything back in, power first, then HDMI cables.
bill-e
Epic Samsung Care Ambassador
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What length is the HDMI cable?  Longer than 2m may not work. 

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Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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Mocha0704
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Mine is only 3 ft.
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bill-e
Epic Samsung Care Ambassador
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It could still  be the cables so I would try another if you have one. 

FYI, I did a little research recently and found a couple of articles on HDMI, specifically addressing long cable but I was surprised to find out that the most reliable length is 6'(2m)...interesting.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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Robin621k
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It worked for you, Yay. This is more common than you would think it would be. It has happened on every TV I have owned.
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