White light pixel issue?

[Neek_pro]

 

Anyone have this issue with the frame tv? 65 inch 2023 model, just happend out of nowhere 

[James_Odak]

Did you hit the TV some one else hit or hit it with something else?

[Neek_pro]

No, nothing touched it at all 

[3Fees]

Do factory reset to default settings and see that helps.

Cheers
3Fees

[Neek_pro]

Full factory reset or a picture reset? Because I tried picture reset and didn't work 

[Neek_pro]

here is another picture, it really stands out on white

[Neek_pro]

Anyone? 

[useryCA5A0jZKp]

This issue is a display defect where the scattering layer has broken, causing the backlight to leak outward instead of being properly diffused. The vertical line where the backlight leaks through indicates a crack in the scattering layer.

The damage may have been caused by an impact at this location, which may have been preceded by changes due to overheating. It’s worth checking if the screen is overheating in this area. As an alternative, the defect could be related to poor-quality display components. For more details, this article might be helpful: My TV screen gets very hot, tell me what to do .

[Neek_pro]

Weird! It's a little bit warmer in that area but nothing crazy and there's never been any impact to that area... I changed channel and it came out of nowhere honestly  

[Samsung_Moderator · Accepted solution]

Hello @Neek_pro! Thank you for reaching out! If this is something that's occurin on all sources then this will be something that will require service. Depending on your warranty you will have a few options. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/