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Tv freezing and restarting

(Topic created: 03-02-2021 10:28 AM)
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usera9sHUHGXyF
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QLED and The Frame

Wish I read through the community before buying this tv because I’m seeing a lot of people with the same problem. While using streaming apps on my Qled Samsung tv it constantly freezes then restarts itself. First time owning a Samsung tv and it’s off to a horrendous start. I can’t watch more than 15 mins of anything on this tv because it’s going to freeze and reboot.

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rabb1t
Constellation
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QLED and The Frame

Did you ever solve this issue? I see they didn't reply - I have the same problem. Not happy.

MsBri1
Neutron Star
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Can you provide me with your full model code? What devices are connected to the TV? If there are any devices connected, have you tried to disconnect them? Does the unit still continue to freeze and restart?


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usera9sHUHGXyF
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QLED and The Frame

The model number is QN75Q70TAFXZA. No devices connected to the tv, I only use streaming apps and yes it still freezes and restarts itself.

SamsungJam
Community Manager
Community Manager
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Have you tried removing any of the apps that aren't being used?  We would like to make sure that it isn't just a case of the television not having enough memory.  


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usera9sHUHGXyF
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Only apps on the tv are preinstalled apps. Memory is fine. I have removed a few preinstalled apps. Nothing has changed, still does the same thing every day! And tv is only about 2 months old

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SamsungJam
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QLED and The Frame

Could you send a private message with your full model and serial number? http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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usera9sHUHGXyF
Asteroid
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QLED and The Frame

Ok I just did

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useraZTZ196xAR
Constellation
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QLED and The Frame

I’m having the exact same problem. Just started today. Any luck with finding a solution? I’ve owned the television for less than a year. 

usera9sHUHGXyF
Asteroid
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No haven’t found a solution as yet. It’s kinda crazy that I see so many people with the same problem yet Samsung hasn’t done anything about it