JUMP TO SOLUTION Solved

Original topic:

Can't send MMS text on Galaxy phone

(Topic created: 03-16-2021 09:16 AM)
14213 Views
Jeybo
Asteroid
Options
Samsung Apps and Services

I recently got a s21 ultra with AT&T service. I am unable to send picture texts via MMS. Any suggestions? 

14 Replies
user751201tmO21
Honored Contributor
Options
Samsung Apps and Services
Check this setting under Chat Features

clipboard_image_1615572307500_1615572307500.jpg

User_name
Black Hole
Options
Samsung Apps and Services

is your wi-fi calling on?

0 Likes
Reply
Jeybo
Asteroid
Options
Samsung Apps and Services
wi-fi calling is turned off
0 Likes
Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
Samsung Apps and Services

Try the troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01001439 If the MMS is still not working, you will need to follow up with your service provider for additional troubleshooting.

If the carrier is unable to resolve this in addition to the troubleshooting, the phone will need to be evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
Options
Samsung Apps and Services
do it via link share then quality is better also and works on samsung and apple
0 Likes
Reply