Original topic:

Dryer Door inner glass shattered

(Topic created: 07-28-2021 02:41 PM)
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user2oTX9XZy6G
Constellation
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Washers and Dryers

Bought a Samsung washer and dryer, had it installed on July 8 2020.  I did 3 loads of laundry over a period of 3 days. On the fourth  did a load of laundry and  went to open the dryer door,  the the inner glass just shattered. mind you I had no clothes in the dryer, just opened the door and glass went all over the place..

I am have problem with getting Costco.com to in contact with what their going to do about the situation.

Is this a common problem with  the glass shattering and innerglassinnerglassshould just return the Dryer and buy some other brand.  thanks

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userSsWXJDfOTr
Constellation
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Washers and Dryers

 

We just had our inner glass break on our dryer door.  It’s a model DV45K6500GW. How common is this problem with Samsung dryers? Should we get a new door or get a dryer from another brand that doesn’t have this issue?

There are shards of glass in our kids' clothes. How do we get the glass shards out of this load of clothes? If we repair the door will there still be glass shards in nooks and crannies that can get into our kids' clothes next time we do laundry?

 

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SamsungCaleb
Samsung Moderator
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Washers and Dryers

I understand how this may be frustrating and want to help, so that I may look into this further please send me a private message with your full model and serial number and pictures of the dryer door? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userSsWXJDfOTr
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Washers and Dryers

broken dryer door glassbroken dryer door glass

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userxzvIKJNla2
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Washers and Dryers

We purchased a Samsung gas dryer in June 2020.  I recently went to remove clothing from the dryer and cut my hand opening the door.  As I looked to see what had cut me, I saw that the door had multiple cracks across the front of the outside of the dryer!

My extended warranty does not cover the repair, so apparently, we are on the hook for it.  This is just not right.  Very disgusted with Lowes, Samsung, and A&E repair.

 

Anonymous
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