Original topic:

Dryer won't turn off

(Topic created on: 10/11/20 8:03 AM)
user0rDBQTmpYV
Astronaut
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Washers and Dryers

Dryer won't stop model dv5471aew

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userctOPKIBj1i
Constellation
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have you tried unplugging or turning breaker off for a few moments? Mine done the same thing , it fixed it for awhile but ended having to have control board replaced.
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userQ51IiRaHFg
Constellation
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Yes, I have unplugged it and that didn't work. I may try unplugging it at the control board to see if that resets it. I can't get a service tech out here until the end of the week. 

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usertqx6WLa2o8
Astronaut
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Dryer runs cold and power is off to unit. Only way to stop is to open door. Bought in January of 2020, it's now Nov 2020.

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userkWOHVSLNo2
Constellation
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Hello I have a dryer that won't stop spinning even when the unit is "powered off". This is very concerning since the dryer is about 2 years old and we bought it new. The model is dv42h5200ew/a3 

 

Could someone please message me and help me or give me a solution please. I've always liked samsung products but this has really deterred me from wanting more samsung products ever again. For sake my mother has had the same dryer since I was a child with no problems ever 

SamsungGill
Samsung Moderator
Samsung Moderator
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We're sorry to hear that! Please send us a private message with the full model code and serial number: Link

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SSuperman
Astronaut
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This could be a bad timer, bad moisture sensor, etc.....because your problem could be many at the control panel area, a multimeter os needed to test each components ( process of elimination); a technician is require to perform these test.
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user7wGICr4VJY
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welcome to cheap products

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user7wGICr4VJY
Astronaut
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Pathetic, This dryer was purchased only 20 months ago, and now I have to pay 300 for repairs!  The first time I purchased a samsung major appliance. Guess whose appliances I will not be buying for my new kitchen? What a low quality product. This issue is very common. I will be sure to give negative reviews on all the sites

usere672yMllHw
Constellation
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I am not sure what to do. My dryer won't stop spinning even when turned off? It happened a cpl times b4 but I was able to get it to stop but this time I can't seem to get it to stop. Had anyone had this happen to them or something similar and if so what did you do. I am not the original purchasing person so I cant use the warranty on it & I can't afford to have someone come look at it. So anything anyone can think of to help fix this would greatly be appreciated..

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MalteMicha
Halo
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What is model number of dryer? You turn it on to use and it just spins?
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