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Constellation

WF45k6500av/a2 front load washer keeps adding time and never stops quick wash cycle runs for hours a

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WF45k6500av/a2 front load washer keeps adding time and never stops quick wash cycle runs for hours  it says 25 mins for quick wash and it goes to 6 mins and 6 mins stuck for half an hour and again it goes to 11 min from 6 min and never stops . And cloth are always wetWasting lot of water and energy bill comes more. So don't know what to do I figured it out lot of people have same problem I tried to clean filter , calibration but nothing is working out . I find out from factory installation they have harness problem because more torque applied while installing. Don't know what to do .I called company they said 330 to fix it but I think this is Samsung company issue to solve . Customer has to be getting refund for repair .

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Samsung Moderator
Samsung Moderator

Re: WF45k6500av/a2 front load washer keeps adding time and never stops quick wash cycle runs for ...

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Give these steps a shot and see if they work for you Smiley Happy

Do not remove the screw on the back of the washer that holds the drain hose against the washer. If the screw has been removed, screw it and the holder back in with any screw that fits. If the holder is missing, service is required.

  1. Turn off the washer and check the level.

    If the washer isn't level it may not drain correctly. Make sure your washer is level.

  2. Inspect the drain hose.

    Incorrect drain hose installation is the most common reason for drain issues, and service is rarely required. For more information, the full installation instructions are available in the user manual.

    Verify the drain hose:

    • Is not inserted more than 6 inches and less than 8 inches into the standpipe or sink
    • Is secured so it will not slip down farther
    • Does not form an airtight connection
    • Is not kinked, bent, or damaged
    • Is at least 18 inches high (24 inches for wash basins)
    • Is not higher than 96 inches (35 inches for wash basins)
    • Is not using a drain hose extension kit

    Washer inspect the drain hose

  3. Clean the pump filter (front loaders only).

    Clean the pump filter periodically to improve cleaning performance and help prevent odors. A clogged debris filter reduces the effectiveness of the draining system.

  4. Turn the washer back on and start a cycle.

    The washer should drain at the beginning of the test cycle. If it does not, visit our Support Center to request service or send a PM to any of the moderators Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: WF45k6500av/a2 front load washer keeps adding time and never stops quick w..

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Everything done nothing is working out  called technician he told wire harness is broken because extra torque applied while factory installation 


@Robert2020 wrote:
sounds like a timer issue

 

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Highlighted
Samsung Moderator
Samsung Moderator

Re: WF45k6500av/a2 front load washer keeps adding time and never stops quick wash cycle runs for ...

JUMP TO SOLUTION

Give these steps a shot and see if they work for you Smiley Happy

Do not remove the screw on the back of the washer that holds the drain hose against the washer. If the screw has been removed, screw it and the holder back in with any screw that fits. If the holder is missing, service is required.

  1. Turn off the washer and check the level.

    If the washer isn't level it may not drain correctly. Make sure your washer is level.

  2. Inspect the drain hose.

    Incorrect drain hose installation is the most common reason for drain issues, and service is rarely required. For more information, the full installation instructions are available in the user manual.

    Verify the drain hose:

    • Is not inserted more than 6 inches and less than 8 inches into the standpipe or sink
    • Is secured so it will not slip down farther
    • Does not form an airtight connection
    • Is not kinked, bent, or damaged
    • Is at least 18 inches high (24 inches for wash basins)
    • Is not higher than 96 inches (35 inches for wash basins)
    • Is not using a drain hose extension kit

    Washer inspect the drain hose

  3. Clean the pump filter (front loaders only).

    Clean the pump filter periodically to improve cleaning performance and help prevent odors. A clogged debris filter reduces the effectiveness of the draining system.

  4. Turn the washer back on and start a cycle.

    The washer should drain at the beginning of the test cycle. If it does not, visit our Support Center to request service or send a PM to any of the moderators Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
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Constellation

Re: WF45k6500av/a2 front load washer keeps adding time and never stops quick wash cycle runs for ...

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Everything done nothing is working out  called technician he told wire harness is broken because extra torque applied while factory installation paid 351 because of Samsung factory issues 

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Highlighted
Constellation

Re: WF45k6500av/a2 front load washer keeps adding time and never stops quick wash cycle runs for hou

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Everything done nothing is working out  called technician he told wire harness is broken because extra torque applied while factory installation 

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Astronaut

Re: WF45k6500av/a2 front load washer keeps adding time and never stops quick wash cycle runs for hou

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I am having the same issue. My machine was bought Jan.02.2018. This is ridiculous it is already having problems!!!

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