WF45k6500av/a2 front load washer keeps adding time and never stops quick wash cycle runs for hours a

[usermpVlAA2G4o]

WF45k6500av/a2 front load washer keeps adding time and never stops quick wash cycle runs for hours  it says 25 mins for quick wash and it goes to 6 mins and 6 mins stuck for half an hour and again it goes to 11 min from 6 min and never stops . And cloth are always wetWasting lot of water and energy bill comes more. So don't know what to do I figured it out lot of people have same problem I tried to clean filter , calibration but nothing is working out . I find out from factory installation they have harness problem because more torque applied while installing. Don't know what to do .I called company they said 330 to fix it but I think this is Samsung company issue to solve . Customer has to be getting refund for repair .

[usermpVlAA2G4o]

Everything done nothing is working out  called technician he told wire harness is broken because extra torque applied while factory installation 

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@Robert2020 wrote:
sounds like a timer issue

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[SamsungAl · Accepted solution]

Give these steps a shot and see if they work for you

Do not remove the screw on the back of the washer that holds the drain hose against the washer. If the screw has been removed, screw it and the holder back in with any screw that fits. If the holder is missing, service is required.

1. Turn off the washer and check the level.

   If the washer isn't level it may not drain correctly. Make sure your washer is level.

2. Inspect the drain hose.

   Incorrect drain hose installation is the most common reason for drain issues, and service is rarely required. For more information, the full installation instructions are available in the user manual.

   Verify the drain hose:

   • Is not inserted more than 6 inches and less than 8 inches into the standpipe or sink
   • Is secured so it will not slip down farther
   • Does not form an airtight connection
   • Is not kinked, bent, or damaged
   • Is at least 18 inches high (24 inches for wash basins)
   • Is not higher than 96 inches (35 inches for wash basins)
   • Is not using a drain hose extension kit

   

3. Clean the pump filter (front loaders only).

   Clean the pump filter periodically to improve cleaning performance and help prevent odors. A clogged debris filter reduces the effectiveness of the draining system.

4. Turn the washer back on and start a cycle.

   The washer should drain at the beginning of the test cycle. If it does not, visit our Support Center to request service or send a PM to any of the moderators

[usermpVlAA2G4o]

Everything done nothing is working out  called technician he told wire harness is broken because extra torque applied while factory installation paid 351 because of Samsung factory issues 

[usermpVlAA2G4o]

Everything done nothing is working out  called technician he told wire harness is broken because extra torque applied while factory installation 

[usertLblTY1tev]

I am having the same issue. My machine was bought Jan.02.2018. This is ridiculous it is already having problems!!!