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Samsung Moderator
Samsung Moderator

Re: Repeated dc codes

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Can I have your email address and ticket number for your previous repair if you have it via private message?

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Constellation

Re: Repeated dc codes

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I've been having this same problem with my Samsung WA400PJHDWR/AA for several months, specifically, "On smaller loads I can adjust the clothing and the load will finish, but I'm unable to do larger loads." On larger loads, after I adjust the clothing it just goes back into another rinse/spin cycle and never finishes.

 

I've tried just putting the machine on the "Spin" (only) setting, but apparently the "Spin" (only) setting really means "Rinse + Spin" since it keeps running more water to rinse the clothes; plus it doesn't address the repeated "dc" codes.

 

Any assistance greatly appreciated.

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Constellation

Repeated dc codes, continuous rinse & spin on WA400 washer

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I've seen this problem mentioned on this board several times, though it's not clear to me exactly how to resolve it. My Samsung WA400PJHDWR/AA will wash small loads without trouble; if they get out of balance and display the "dc" code I can adjust the clothing and the load will finish. But larger loads get out-of-balance frequently, and adjusting the clothing doesn't seem to help. After I adjust the clothing it just goes back into another rinse/spin cycle and never finishes.

 

I've tried just putting the machine on the "Spin" (only) setting, but apparently the "Spin" (only) setting really means "Rinse + Spin" since it keeps running more water to rinse the clothes. I'd be okay with this if it would ever finish the cycle, but it never does. I end up having to dry dripping wet clothes. 

 

Any assistance greatly appreciated.

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Samsung Moderator
Samsung Moderator

Re: Repeated dc codes, continuous rinse & spin on WA400 washer

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We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Washing Machine Continuously Spinning/Rinsing (All Models)

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OMG..I cannot get the darn thing to stop rinse/spin, rinse/spin!!!!!!

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Constellation

Re: Washing Machine Continuously Spinning/Rinsing (All Models)

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I'm having the same problem.

 

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Astronaut

Re: Washing Machine Continuously Spinning/Rinsing (All Models)

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Having same issue, what is the fix

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Samsung Moderator
Samsung Moderator

Re: Washing Machine Continuously Spinning/Rinsing (All Models)

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Hey! Thanks for reaching out, can I get you to send me a private message with your model number and serial number?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Washing Machine Continuously Spinning/Rinsing (All Models)

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I got a Samsung and I have had trouble with it since they installed it too! It takes FOREVER and wastes so much water continuously rinsing over and over and then I can't even open the lid if I want my clothes out because it won't finish I hate it! I wish I bought a simple washing machine and I would have save so much time on top of money 

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Astronaut

Re: Washing Machine Continuously Spinning/Rinsing (All Models)

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I read through 14 pages of the community forum on this very topic. A couple of people suggested that there was some wiring loose. Maybe. Our washer is a top loader, model WA45H7200A, has been used for 2 years, but it is out of warranty, of course.

 

The fix that our handyman friend discovered was: https://www.youtube.com/watch?v=25kVSQqNq2Q

The springs were simply too weak to take on the spin cycle when there was > 1 laundry basket of clothes. Empty or very small handwashing-size loads, it was totally fine, but 1 laundry basket full, or bath towels, forget-about-it. Supposedly, you can buy new springs (for some models, but possibly not all) for around $70. Our handyman friend put some old hose around the springs to make them stiffer and give them support, and now the washing machine actually is VRT, as claimed by Samsung's marketing dept.

 

Hope this video will help others, as Samsung customer service has not been forthcoming about this very common issue. I don't agree with paying a Samsung technician $400 for a non-guaranteed service call for a $700 machine that is pretty new. Good luck.

Samsung washing machine fault code DC New fix is in! Go here https://youtu.be/I4lIdP5J5dk Samsung washing machine error code dc How to fix the dc fault code....
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