I had both sides rip. The part you are suppose to flip up tore at the base of the hard plastic and then the other side everything came off except for the hard plastic. Had to find something to pry the plastic off the ear piece. Decided to change ear tips after using buds for a day and having them fall out my ear after a couple of minutes.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
I've tried to get replacement tips by calling Samsung. I was transferred three times and when I finally got the correct group, they wanted a picture of the damage. I guess I was out of patience at this point and told them I just wanted replacements but no luck. I told the person I should just send them back and she hung up the phone! Samsung, if you're out there please fix this.
Yep, same exact experience. They just hang up. Probably haven't been given a resolution path yet. I almost feel bad for the support teams....they are going to get a lot of call in the few days.
