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GALAXY BUDS PRO CHARGING CRADLE NOT CHARGING

(Topic created: 08-22-2021 05:36 PM)
PENJAMO
Astronaut
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Galaxy Buds

Case wnt charge😡  

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I understand how frustrating this is. You can try resetting the Buds from the Wearables app if the Buds are still connected to the app. https://www.samsung.com/us/support/answer/ANS00078085/ If the charging cradle is not charging, it is recommended to have the Buds and cradle evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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3 Replies
Ivorydove
Astronaut
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Galaxy Buds
Have you tried wireless charging? I charge mine by setting it down on the base of our lamp that does wireless charging.
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PENJAMO
Astronaut
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Galaxy Buds
No I havent gonna have to try that thanks
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I understand how frustrating this is. You can try resetting the Buds from the Wearables app if the Buds are still connected to the app. https://www.samsung.com/us/support/answer/ANS00078085/ If the charging cradle is not charging, it is recommended to have the Buds and cradle evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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