Galaxy buds connectivity issue

[GreatTyler]

Since the last firmware update the bluetooth connection to my buds is terrible. It starts to get choppy as soon as I put my phone in my pocket. If I old the phone behind my back it goes away completely. This performance is just unacceptable 

[user1ZfewHEaJN]

I have the same issue. As soon as i place the phone in my pocket, the connection gets very choppy. Samsung replaced the first pair i received and the new pair is no better. I have updates all software on my Note 8 and buds. Just a terrible problem for someting that was suppose to be so good. Would love my money back!

[userXPmpEXiMV8]

Doesnt work for me man i bought this s10 for nothing im coming from iphone x airpodsand i had no issues

[Teohari]

I have my second pair of galaxy buds, with the first pair I had my NOTE8 every time somebody call me they can never hear me at all, with my second pair I bought the NOTE 10+ PRO 5G, and I have the same issue . Nobody can ever hear me talking, so I use them only for listening music and videos

[MrQue]

@Teohari What troubleshooting steps have you tried in regards to your issue?

[Teohari]

I haven't do any troubleshooting yet,

[SamsungKim1]

I recommend attempting a reset of the buds.

[userqw9zX2O06b]

• Resetting does not work.
• Updating the buds software does not work. 
  
  I recommend you guys create a software fix for this issue.
  
  People are buying $100+ earphones that don't work while walking, that's totally unacceptable.

[devd2019]

Has there been an actual solution for this? I have horrible Bluetooth connectivity between my buds and my Samsung galaxy s8, but the buds work perfectly with my work iPhone. It is obviously something between the two Samsung devices. 

[userqw9zX2O06b]

Nothing described in this topic fixes the issue really.

The crackling of sounds only appears when the phone is in my pocket while walking. When I take it out the issue's much less. I'm using a Oneplus Nord and Galaxy Buds +.

What didn't work for me:

• Updating firmware on phone and Buds +
• Resetting Buds +
• Clearing Cache in apps where the issues where (including Wearable App)
• Clearing all background apps (although this helped a bit)

As you can imagine this is incredibly annoying when you're buying expansive headphones for (mainly) walking activities.

Samsung, please look into this and come up with a software update solution!

[userLM189ZduTx]

This product is junk and Samsung support was useless. I have the same issue. No connectivity when phone is on your pocket rendering the product useless.