Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[userOptd5RqMLg]

So ive had my galaxy buds for just over a week and the left one has always been more quiet and this morning I have no sound coming out of the left one 

Ive tried all the resets and updates and nothing is working 

Can anyone help?

[Leinz]

Hi @userOptd5RqMLg. Would you mind trying the following? Remove only left bud and pair, max volume. Then test sound. 

If the bud outputs no audio you'll need to consider exchanging, or requesting service under warranty.  

[userOptd5RqMLg]

I will be heading to a samsung after work and will hopefully get an exchange today 

[userMSJYMon30A]

if you got them a week ago I would return them to the store you bought them from. Samsung’s customer service is horrid!

[MrZell]

@!userOptd5RqMLg, 
 

Hey there! 

I would be happy to look into your concerns. 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:
 

[usercxU5jJIMZh]

Ive tried all the suggested fixes but the volume on my left earbud id to low to hear.

[SamsungLK]

Hey, Could you send me your full model code, serial number and baseband version via private message?

[S10_User]

Lack of information, what have you tried? Go to settings>accessibility>hearing enhancements> and it should be there. If not its your earbuds.

[S10_User]

Not sure if you mean the buds either.

[user4vnBSY4VuO]

Sometimes you ear wax goes in side the buds makes it very low to hear.