Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[SamsungJustin]

Please reach out to us via private message and provide the following information. 

Model, Serial, Firmware Version of Galaxy Buds

[SamsungRei]

@Samsung_haCxZsp and @Ty-Borg 

Please reach out to us via private message and provide the following information.  http://bit.ly/2XERsky

Model, Serial, Firmware Version of Galaxy Buds

[userH6TJIR7p78]

I have tried cleaning and can not get the volume any louder. Seems to be a common issue

[SamsungLK]

Hey, can I have your full model code, serial number, and baseband version via private message:https://bit.ly/2tWAAvS

[userH6TJIR7p78]

Sent and no reply for 5 days

[Angel_L]

Try resetting them in the Wearable app

[userYczIX6WEqU]

Hi,

I'm having issues where the right side galaxy wireless bud and wired AKG earbud are very very quiet. I find it weird that it's happened to both within a month of each other. How do I fix the issue? Seen this mentioned alot by others and finding the fix is hard? 

Any help appreciated. 

James  

[LongHiker]

Since both are showing the same thing, I would suspect the sound balance setting. 

Check:

1. Settings
2. Accessibility
3. Hearing enhancements
4. Left/right sound balance - make sure that it is in the center. 

[userYczIX6WEqU]

Hi LongHiker, 

I have already tried that. It is set to an equal balance so that doesn't seem to be the issue. 

Many thanks, 

James. 

[SamsungAdam]

Have you tried both pairs of earbuds on another device?