Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[userZpWZq5mZv2]

Happened to me three times no quick-fix call Samsung make sure you have your receipt they'll send you a UPS label to send the item back then you'll get a new one probably around two weeks turn around

[userPCf0wOEL9L]

Right earbud has no sound

Help please

Thank you

[userIcM6V3GJmJ]

My left galaxy bud is considerably lower in volume compared to my right galaxy bud and I have no clue as to how to fix it, I have tried everything

[userSjG4vaggxR]

I used my samsung galaxy buds for several months but then the sound volume of the R bud started to decrease gradually and became severely lower than the left . I tried several solutions but they don't work.

[Charkatak]

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@userSjG4vaggxR wrote:

I used my samsung galaxy buds for several months but then the sound volume of the R bud started to decrease gradually and became severely lower than the left . I tried several solutions but they don't work.

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@userSjG4vaggxR 

So if you have tried to clean earbuds, reset them via Galaxy Wearable app, then try contacting Samsung: https://www.samsung.com/us/support/contact/

[xYin]

This issue started last week on my way to the gym. The left ear is nice and loud but the right ear is very quiet. The day before it was fine. Every time I use them, I clean them after as instructed. I've read other forums about this issue but none of them seem to work. Is there a way to get a replacement?

[MrZell]

Hey there! 

I would be happy to look into your concerns. 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:
 

[TechTheKid]

The touch pad is unresponsive. The right bud is quieter than the left. The buds no longer make the sound they used to make when I placed them in my ears.

I have tried reseting them to no avail. The only way to fix the noise is to adjust the media sync on the bluetooth settings but I have to do that everytime I turn them on which is annoying please help!! 

[SamsungJoJo]

Hey there,

Thanks for reaching out.

Can you send a private message providing the full model code and serial number so I can look into the warranty status of the buds? http://bit.ly/2GGYul4, You may need an exchange.

[userJxrQsuN1IB]

So my left ear bud doesn't play music at the same volume as the right one. It still does all the same functions as the other, like stop and play music using the touch pad. But, the volume is so low I can barely hear it