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Constellation

Left Galaxy Buds not charging or connecting

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Hello,

I 've been having problems connecting and charging my left samsung galaxy bud. My right bud work fine and charges to 100%. My left one on the other hand doesnt want to connect and charge. On my galaxy wear app it shows that my left bud is disconnected with a red exclamation mark. Please help me find a solution for this. I got this as a gift with the galaxy 10 plus promo during christmas. I would very much like to continue to enjoy a samsung product that I enjoy. Can anyone help me out? 

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Cosmic Ray

Re: Left Galaxy Buds not charging or connecting

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Contact samsung support they would replace it

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Constellation

Left earbud wont charge or connect and it has the red exclamation mark

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My left earbud wont charge or pair. I have reset it twice and unpaired it from phone and it's still wont charge or pair.

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Samsung Moderator
Samsung Moderator

Re: Left earbud wont charge or connect and it has the red exclamation mark

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Can I have your full model code and serial number via private message?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Galaxy Wireless Earbud Won't Charge - Lefrt Earbud

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My earbuds have been fine, however yesterday the left earbud will no longer charge.  I am using the provided charing case and connection.  The right earbud charges fine, but the ledt will not.  I have checked the connection and pins and all are clean.

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Samsung Care Ambassador

Re: Galaxy Wireless Earbud Won't Charge - Lefrt Earbud

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Are the contact points of the buds properly lined up with the contact points on the case? Sometimes they don't charge right if they're not lined up properly. Also try lightly cleaning debris from the contact points to see if that works.

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Astronaut

Left Earbud stopped charging

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Left Samsung Earbud stopped working. Looks like battery is dead and will not charge. Right earbud is 100%. How do I fix this? Cheers!

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Samsung Moderator
Samsung Moderator

Re: Left Earbud stopped charging

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Thanks for reaching out.

 

I will be happy to assist with your concerns.

 

Can you please send a private message providing the full model code, serial number, and a copy of the bill of sale so I can further assist you? http://bit.ly/2GGYul4

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Asteroid

left ear wont charhe

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I don't know why my ear buds won't charge

 

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Samsung Moderator
Samsung Moderator

Re: left ear wont charhe

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