Sorry, you're going through this issue. I advise you to get in contact with a Samsung moderator to escalate this to a repair center. Have you tried all of the troubleshooting steps?
Give the accepted solution on this thread a try: https://us.community.samsung.com/t5/Galaxy-Buds/GalaxyBud-stopped-working-out-of-nowhere/m-p/1158680...
I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-ocurring.
My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago.
If you have any questions, please let us know.
I have the Samsung buds and I absolutely love them but the other night I let the batteries die on them and since then I can't get the left one to either connect or charge. I've tried everything I can think of (disconnecting, unpairing, deleting the Samsung app) and still nothing. I got them for Christmss so they aren't that old. Thanks
Hello, I'm Damian a Samsung Expert and user as well.
I'm happy to assist you!
In this case your best option would be to contact samsung directly as their are no service center that will physically service the Ear buds onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link
For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/
I bought the Galaxy Buds a few months ago and they have been working perfectly- they are my favorite audio device that I own! However, since the last update the right Earbud has not been charging, and seems to be dead. This
has been a huge problem since I use these earbuds on a regular basis. I would love to know how to fix this problem, but everything that I have tried has not worked.
Thanks for reaching out! If you are unable to charge or connect to one bud, and exchange would be recommended. Would you please send a private message with the following information: http://bit.ly/2XERsky
Complete physical address:
Contact phone number:
Alternate phone number:
Copy of the proof of purchase:
I am having the same issue. They will charge if hooked up with a charging cord but the right one will not charge in the charging case by itself. I usually have the left one working when I am on a trip.