Preorder Feedback, Orders, shipping, etc.

[Martion]

if you guys decide to introduce the product be sure you are well prepared as apple is.

You introduced the ring today, I wanted to order it and boom, website glitches after glitches, then sizing kit is out of stock, and there is no info how to measure to find the correct size, shame shame. support chat doesn't have any idea how to measure  it either, at some point they say "come back later" ...WOW

I would call that product introduction a disaster !

[GaryB82]

- Ordered - Watch 7 Ultra, Ring, and Buds 3 Pro

- Date ordered: July 10

- Ordered from : Samsung.com

- Trade-in info - Trading Galaxy Watch 5 Pro

- Estimated delivery date: July 24th

[bill-e]

- Date ordered: Jul 10

- Where did you order from (samsung.com, carrier, retailer, etc.): Samsung App

- Unlocked or Carrier variant: LTE

- Model, storage capacity, Color: Watch 7 Ultra

- Did you trade-In: Watch 5 Pro

- Estimated delivery date: July 25

[bill-e]

I was at Verizon today picking up an iPhone for my wife and they had a Fold 6 on display.  It is sweet and I'm glad I pre-ordered one! 

[CedBo738]

Just received a email from Samsung saying my watch will be delivered on the 31st.

[Imc87]

Still no updates for me. Really upset with samsung and their poor way of handling this

[CedBo738]

Have you checked lately?

[nenohyop]

@PsycoP Curious, did you receive your watch yet?

[PsycoP]

Not yet it says Aug 21, I did learn that if you do not have any update on delivery, go to your order on your samsung account, click view invoice, then click download, it will show your true delivery date.

[HurricaneOleg]

I pre-ordered the watch ultra and Buds3Pro on the first day they were available, the original delivery date was July 25th but it got pushed back several times, changes every single day as a matter of fact, with another day or two added on every time I check. Now it says August 8th but I can guarantee that it will change. 

Whats the point of pre-ordering anything if it just gets pushed back? The customer service told me it's because the "items are in high demand" which means what, I'm not important enough for the order to be fulfilled in a timely manner and must wait for other, more important, special people to get theirs? There are thousands of unboxing videos out there and people posting "3 weeks with watch ultra" videos left and right, I really don't understand what went wrong with Samsung but this is, by far, the worst service I ever received!

Not one person can tell me the date I will receive the items I already paid for, all they do is transfer me to a department that's closed and end the chat, after repeating whatever delivedy date is posted on my order page THAT day.

Samsung needs to really get their stuff together, ive been their loyal customer for almost three decades, still have my "anycall" flip phone from 1999 or whatever, this isn't the way to earn money, all Samsung is going to end up doing is alienating their loyal user base and filing for bankruptcy, won't be the first or the last.

Who else has a delivery dates being pushed back on daily basis and did Samsung say when they will actually ship the items? 

[TipsyTrex]

The buds pro were recalled and put on a production hold for quality issues and the ultra has been having quality issues as well and probably has been put on a production hold as well.