After the update my touch screen will not work unless I use the Spen. Samsung made a comment blaming it on Google?? But I've heard from other people it's been an issue for a couple of years so I'm curious on when they plan to fix it because this is ridiculous, I have some apps where I can only log in with my fingerprint.
Just how can Samsung release an update that renders our phone completely useless? And still no help from them on the thread. GARBAGE. Last time I buy from samsung. Will go back to iphone
Hello, We understand how frustrating it is when the touchscreen of the phone is not responding correctly.
There are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny. Here are some troubleshooting steps to assist you with your phone touchscreen issues, including updating your phone and apps: https://www.samsung.com/us/support/troubleshooting/TSG01213974/.
If the issue persists after performing the steps, you can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
